Similarly one may ask, what is a tableau driver?
In the list that displays, select the latest ODBC Driver for your platform and bit version. In the Select Via Product box, select the following: Under Product: Actian Matrix Drivers. If you have confirmed that you entered the correct product key and no spaces exist before or after it, contact Tableau Support. 
NOTE: Tableau Prep on the Web is newly introduced and only available in Tableau Online or Tableau Server 2020.4.ĬauseTypically this error message occurs because extra spaces are inserted before or after the product key, the product key has been mistyped, or the key entered is for the wrong product.Īdditional InformationThis error message also occurs if you try to activate Tableau Desktop with a Tableau Server product key, or vice-versa. All product keys beginning with "TP" have expired. Tableau product keys beginning with "TP" were issued to be used alongside the Tableau legacy Desktop keys starting with "TD".
A Tableau Desktop key starting with TD, will not activate the Tableau Prep product. For more information, see Required Run As User Account Settings.Ī key must start with TC order to activate Tableau Desktop and Tableau Prep.
If no Creator - Desktop keys are present, try activating by signing in to your Tableau Server or Tableau Online Site.Įnsure that the Run as User has the correct permissions on the computer running Tableau Server. If the description says Creator - Server, the key is to be activated on Tableau Server only. If the description says Creator - Desktop, the key is to be activated on Tableau Desktop only. 
If you still experience the error, check the description on the key in the Customer Portal.
A dash is added after every 4 characters (for example: XXXX-XXXX-XXXX-XXXX-XXXX). There are no additional spaces before or after the product key. Paste the product key into the activation window (the key should start with "TD" or "TC"), making sure that:. If you do not see any Tableau Desktop Creator keys in the Tableau Customer Portal and only see Tableau Server keys or Tableau Online seats, new purchases often do not need Desktop product keys and LBLM (signing in to a server) can be used to activate. Copy the product key directly from Tableau Customer Portal (under "My Keys") or from your invoice. Enter a different product key or contact your Customer Account representative. This product key doesn't apply to Tableau Prep. To avoid a mistyped key, copy the product key directly from the Tableau Customer Portal or from your Tableau Invoice.
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